Terms & Conditions of Sale, Return Refund & Exchange

  • Orders received on Sundays or on National Holidays will be processed & shipped on the next working day.
  • Delivery time is 3-4 working days (No delivery on Sundays). However delivery can take up to 7 working days during the busy shopping season or our mega sales events.
  • If you have canceled or not received your order due to any reason, you will have to pay an advance amount of Rs: 500/= on your next order.
  • If order is more than Rs 10000.00 (Ten Thousand), customer must deposit 20% advance payment.
  • We will deliver to the home or office address indicated by you when you place an order.
  • We cannot deliver to P.O Boxes. All deliveries must be signed upon receipt. We will try at least twice to deliver your order to the address indicated by you.
  • Refund, Return & Exchange possible within 10 days from the date of purchase.
  • Returned merchandise must be Unused / Unwashed & with all original accessories i.e tags, labels, original packing & poly bag etc.
  • As per International Standards, difference of upto 1 Inch in Specs is Tolerable.
  • Processing fee Rs 300 will deduct from the total amount of the refund articles.
  • Refund, Return & Exchange process may take 5-10 working days.
  • Shipping Fee Rs 200 for Exchange will be paid by the customer.
  • Refund amount will be processed via Bank Transfer, EasyPaisa or Jazz Cash.

What if I need to replace the product Size or Color?

  • Contact our Customer Support representative at 0321 9615515 to discuss your issue
  • Pack the product in its original package with accompanying tags.
  • Ship/deliver the packet to our office address, Mr. Jeans, Kashmir Road, Sialkot
  • Once we receive the product, we will send the new size (depending on the availability).

       

What if I wish to exchange the product with other product(s)?

  • Contact our Customer Support representative at 0321 9615515 to discuss your issue
  • Pack the product in its original package with accompanying tags.
  • Ship/deliver the packet to our office address, Mr. Jeans, Kashmir Road, Sialkot
  • Once we receive the product, we will send the new products (depending on the availability).

        

What if I wish to return my product?

  • Contact our Customer Support representative at 0321 9615515 to discuss your issue
  • Pack the product in its original package with accompanying tags.
  • Ship/deliver the packet to our office address, Mr. Jeans, Kashmir Road, Sialkot
  • Once we receive the product & confirmed that the product is unused, all the tags are attached, we will refund your amount.

Mr. Jeans reserves the rights to update Return & Refund Policy without any prior notice.
If you have any questions, please contact us at, 0321 9615515 or email us at orders@mrjeans.com.pk