Return and Exchange Policy

 At Mr. Jeans, we strive to provide you with a seamless and convenient shopping experience. We offer a 15-day return and exchange policy from the date of product receipt, ensuring you have ample time to assess your purchase.

Conditions for Returns and Exchanges

  • All items must be returned or exchanged within 15 days of receipt.
  • Merchandise must be unused, unwashed, and returned with all original accessories (tags, labels, poly bags, etc.).
  • Returns or exchanges that do not meet these conditions may not be processed.

For any queries, you can contact our Exchange Department at:
Phone: +923437123123

Shipping Address:
Mr. Jeans
Kashmir Road, Sialkot

Exchange Policy

 

1. What if I need to replace the product size?

If the size you ordered doesn’t fit, follow these steps:

  • Repack the product in its original packaging with all accompanying tags.
  • Ship or deliver the package to our office address (which will be provided upon request).
  • Upon receiving the product, we will ship the new size to you (subject to availability).

Note: The process may take 4-6 working days.

2. What if I wish to exchange the product for another item(s)?

If you wish to exchange the product for another item, follow these steps:

  • Pack the product in its original packaging with all accompanying tags.
  • Ship or deliver the package to our office address (which will be provided upon request).
  • Upon receiving the product, we will ship the new items (subject to availability).

Note: The process may take 4-6 working days.

Return Policy

 

1. What if I wish to return my product?

If you find the product unsatisfactory and would like to return it:

  • Send or courier the product to our office address (which will be provided at the time of filing for a return).
  • Once we receive the product and confirm it is unused with all original tags intact, we will process your refund.

2. How will I get my refund?

We offer the following refund methods:

  • Cash Back: We can transfer your refund via Bank TransferEasypaisa, or JazzCash.

Note: A RS 200 fee will be deducted from the total refund amount.

Important: The return or exchange shipping fee is the customer’s responsibility.


Additional Notes:

  • The return/exchange process may take 5-10 working days.
  • Returns due to defects will be handled on a case-by-case basis.
  • Up to 1-inch difference in sizing is considered within the acceptable tolerance limit, based on international standards.
  • Mr. Jeans reserves the right to update this policy without prior notice.

Feel free to adjust any details according to your preferences. Let me know if you need further changes!

Need help?

Contact us at +923437123123 for questions related to refunds and returns.

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